Returns & Exchanges

Due to the perishable nature of our food products, we cannot accept returns once a bottle has been opened, but we are committed to ensuring you are 100% satisfied with your purchase. If your order arrives damaged or incorrect, please contact our support team within 30 days for a full refund or replacement.

Return Process

• 1.
  Inspect Your Shipment

  Upon arrival, please check your honey for any signs of leakage or damage during transit.

• 2.
  Contact Support

  If there is an issue, email us at [email protected] with your order number and a photo of the product.

• 3.
  Review Process

  Our team will review your request within 48 hours to determine eligibility for a refund or a fresh replacement bottle.

• 4.
  Resolution

  Once approved, we will process your refund to the original payment method or ship out your replacement at no additional cost.